Employee experience takes center stage
as RPA marches on across organizations. Across the eight interviews we conducted, we heard a consistent theme: employee experience is a top priority — and the introduction of RPA has been both a boon and, in some cases, a potential bane to the workforce. In our survey, 66% said RPA restructures existing work, enabling employees to have more human interactions, and 60% said RPA helps employees focus on more meaningful, strategic tasks. However, poorly managed RPA efforts will exacerbate existing fears in the workforce, spreading discontent and dissatisfaction, which will ultimately hit the bottom line. With RPA adoption accelerating, firms must take a broader view of automation efforts, keeping employees at the core as much as customers.